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LOCATION TYPES

Stores

In our Brand Store we are ready to help you 5 days a week to answer all of your questions. Make a test ride or choose your e-bike accessories. Because of Covid-19 you can visit our shop on appointment only.

Pick-up points

Pick-up, swap or return your e-bike in your own city? Once a week we’re stationed on a central location in 6 major cities in The Netherlands. Please, make an appointment beforehand. 

Service points

At the service points you can pick up, swap or return your e-bike 6 days a week via appointment. You decide when you’d like to come by. The service points are located in the KwikFit stores.

find your location

We’re looking forward to seeing you at one of our locations. Don’t forget to make an appointment first!

WHAT KIND OF APPOINTMENT DO YOU WANT TO MAKE?

Pick-up e-bike

Did you order an e-bike? Be patient, just for a little bit. Within 3 days we’ll phone you to pick a date for your appointment. Still having questions? Our customer service is ready to help you via phone, WhatsApp or email.

Swap e-bike

Is your e-bike not functioning properly? That’s annoying! Register the defect and we’ll make sure to swap your e-bike as soon as possible so you can ride around carefree again.

Return e-bike

Do you no longer use the e-bike? No problem. Make sure to let us know via the cancellation form. Our team will contact you to return the e-bike to the right location. It won’t take long.

Planning to visit a location for a different reason? Contact our customer service, they will get you going.

adjusted opening hours

Our stores are closed on the following national holidays: 

Easter: Sunday April 4th and Monday April 5th 2021

Kings Day: Tuesday April 27th 2021

Ascension day: Thursday May 13th 2021

Pentecost: Sunday May 23rd and Monday May 24th 2021

Christmas: Saturday December 25th and Sunday 26th December 2021