In our Brand Store we are ready to help you 5 days a week to answer all of your questions. Make a test ride or choose your e-bike accessories. Because of Covid-19 you can visit our shop on appointment only.
Pick-up, swap or return your e-bike in your own city? Once a week we’re stationed on a central location in 6 major cities in The Netherlands. Please, make an appointment beforehand.
At the service points you can pick up, swap or return your e-bike 6 days a week via appointment. You decide when you’d like to come by. The service points are located in the KwikFit stores.
Did you order an e-bike? Be patient, just for a little bit. Within 3 days we’ll phone you to pick a date for your appointment. Still having questions? Our customer service is ready to help you via phone, WhatsApp or email.
Is your e-bike not functioning properly? That’s annoying! Register the defect and we’ll make sure to swap your e-bike as soon as possible so you can ride around carefree again.
Do you no longer use the e-bike? No problem. Make sure to let us know via the cancellation form. Our team will contact you to return the e-bike to the right location. It won’t take long.
Our stores are closed on the following national holidays:
Easter: Sunday April 4th and Monday April 5th 2021
Kings Day: Tuesday April 27th 2021
Ascension day: Thursday May 13th 2021
Pentecost: Sunday May 23rd and Monday May 24th 2021
Christmas: Saturday December 25th and Sunday 26th December 2021