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FAQ

Yes, e-bike to go is directly available. You can pick up the bike at our Brand Store in Amsterdam, daily between 10 a.m. and 6 p.m. or at on of the the pick-up points. We can also deliver the e-bike to your doorstep. We will contact you to schedule in the delivery.

Ready to roll? You can order your new e-bike quickly and easily through the registration page. When we have received your data, we’ll deliver the e-bike as soon as possible. The e-bike will be delivered on weekdays between 08:30 and 17:00. The bicycle may be accepted by someone other than the customer, as long as that person can show (a copy of) a valid identification of the customer.

Starting at 89,- euro per month, you can carelessly enjoy an e-bike to go! You’ll get a full service package, theft insurance, swap service, super fast home delivery and much more. Curious? Check here what else you can expect if you choose an e-bike to go subscription.

Report the damage through this page and we’ll exchange your e-bike for a new one as soon as possible. This ensures you have a functioning e-bike at your disposal quickly.

The distance you can cover on a full battery depends on a range of factors, like outside temperature, weight of the rider, tire pressure and driving style. If it’s not too cold outside and the tires are properly inflated, a rider with an average body type can expect a range of 70 kilometers. 

Your subscription starts when you have received your e-bike. You can register over here (also in advance).

E-bike to go offers the most flexible e-bike subscription in the Netherlands. You can cancel the subscription whenever you want. After the cancellation you will receive one last invoice. 

There is an input on the right side of the battery where you can connect the charger. You can charge the battery when it is placed in the e-bike or you can slide it out of the frame and charge it inside your house. 

In only two hours the battery is charged to 80%. It will only take four hours to fully charge the battery.

Is your e-bike stolen? That’s extremely annoying! We will help you so you can cruise on the e-bike once again! First of all, you can report the theft on this page. We will need the following information in order to process the stolen e-bike: bike number, location, time, date and a short recap of the theft. We charge a own risk of €650,- per theft; €300,- for the e-bike and €350,- for the battery. Once we’ve received the own risk payment, you’ll receive a new bike as soon as possible! 

There is a possibility to mount a child seat onto our e-bike. The only child seat that fits on our e-bike is the Yepp Maxi Zadelbuis. You can easily order the child seat online yourself. 

It’s not possible to buy the e-bike. We deliver the e-bike as a flexible subscription. For 89,- euro a month you can cruise around carefree on an e-bike to go. A full service package is included in the subscription, which consist of theft insurance, swap service, fast delivery at your doorstep and much more!

It takes four hours to fully charge the battery.

You can always charge the battery when it is not empty yet. Due to the smart battery management system, the battery will only charge the empty cells. This ensures that you do not need to bike until the battery is empty. 

The e-bike has 7 gears. You can easily operate the gears with the switch at the right handle of the steering wheel. 

Of course! The e-bike fits on most bicycle carriers. It’s always nice to have the e-bike around when you are on vacation. 

No sweat. The e-bike has a top speed of 25 km/h. Also, you do not need to wear a helmet on our e-bike! 

The power button is located on the battery. To turn on the e-bike, you have to press the power button for at least 3 seconds. You can be sure the e-bike is fully functional, as soon as the rear lights ignite. 

The invoice for the subscription will be send by email every month. 

Because it’s hard to say goodbye to our bikes, it is not possible to buy the e-bike to go. We do deliver the e-bike with a subscription. For the monthly subscription fee you’ll get our full service package. Check out our subscriptions via this link.

Ask your question through our contact page. You can also chat with us via WhatsApp at +31850043921 (during office hours, Monday to Friday 8:30 am – 5pm).