RIDERS & DELIVERY
You're a professional rider and important to us!
From Januari 1, 2019, we start our professional package, especially for our professional rider. More intensive use requires even faster service, good insurance and professional gear.
Benefits professional subscription
For € 89,- excl. VAT per month you get the extra service that you need.
Do you want to make as many kilometers as possible on a full battery in 1 day? With a professional subscription you are guaranteed to receive an XXL-battery.
Storing our battery usually takes 4 hours. Good news for you: a professional subscription includes a fast charger that halves the loading time.
Never worry about ensurance. With the insurance PRO package you are ensured for theft and in case something happens to your e-bike.
As a professional rider you can lease a second battery at a low rate. Interested? Send an email to info @ ebiketogo and we will send you the conditions.
Need a repair on your e-bike? As a professional rider, you are back on the road as quickly as possible with the priority service.
We will sent you an invoice via email on a monthly base.
How does it work
For 89,- per month you can use the e-bike to go subscription for professionals. This means: faster service, good ensurance and professional gear.
Ready to roll? You can order your new e-bike quickly and easily via the registration page. When we have received your details, we will make an appointment to deliver your e-bike. Do you need the e-bike immediately? Then you can also drop bye and pick it up at our head office.
You are not committed to anything and with a cancellation period of 1 month, you can stop whenever you want.
When you sign up for an e-bike with us, you will receive a charger and a key alongside the e-bike to disconnect and recharge your XXL battery.
It takes 4 hours to fully charge your battery. In addition, with the e-bike to go subscription for professionals you will receive a fast charger that halves the charging time of your battery.
The distance that you can cover on a full battery depends on various factors such as the outside temperature, the weight of the rider, the tire pressure, and the driving style. Suppose you have an average posture, it is not too cold and your tires are well inflated, you can expact an actionradius of at least 70 kilometers.
We ensure that a good e-bike arrives at your doorstep as quickly as possible. For a smooth settlement, you need to report damage as quickly as possible on our damage page. Upon receipt, our driver will be notified and a new e-bike will be delivered to you immediately.
E-bike stolen? That’s annoying! We are going to help you, to make sure you can cruise on your e-bike as quickly as possible. Mail us immediately to let us know at firstname.lastname@example.org. We need the following information to submit the declaration: bicycle number, location, date and a brief description of the incident. We charge a total deductible of € 500 per theft, €250 for the bike and €250 for the battery. You will immediately receive a new e-bike to go.
Mail us your question to email@example.com and we will contact you as soon as possible.